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After the Storm

The recent impact of storms such as Harvey, Irma, and Maria prompted us to take another look at how we do our work as learning and development professionals. Consider the following situation. 

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Lena is the talent and development leader for the implementation of a new customer service application at a bank. The training component of the plan involves four weeks of intensive classroom-based training for the system’s different modules to be delivered by subject matter experts who became

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