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Assessing Competencies to Determine Learning and Training Needs

To assess competencies, learning professionals - not just performance professionals - must work with a competency model that is measurable, one that identifies the competencies of the position or job, as well as the behavioral indicators, behavioral anchors, or work outputs and quality requirements.

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Most often, learning and performance professionals will be given competency models by consultants or HR professionals - or perhaps even by corporate headquarters. Your task is to use the established

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