Note: This article is reprinted with permission from Jossey Bass/Pfeiffer from the forthcoming book, The Trainer's Portable Mentor of Training & Development.
Asking the right questions is much more important than having the right answers!
How can you ask questions that help you to assess training needs when you don't know what you don't know; when you can not be sure what the problem is? The answer is to use diagnostic questions. These questions are different from interrogation