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Book Excerpt from In Action: Measuring ROI in the Public Sector

Chapter: Absenteeism Reduction Program

Background

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The Metro Transit Authority (MTA) operates a comprehensive transportation system in a large metropolitan area. More than 1,000 buses function regularly, providing essential transportation to citizens in the metro area. Many passengers depend on the bus system for their commute to and from work, as well as other essential travel. MTA employs more than 2,900 drivers to operate the bus system around the clock.

As with many transit systems, MTA w

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