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Book Excerpt: In Action: Creating the Learning Organization

Chapter: "A New Vision for Government: Learning in the Public Service," by Jennifer Bowerman and Robin Ford

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The Past

In the past, the public service in Canada was not renowned for its commitment to change and renewal. Instead, it was associated with tradition and bureaucratic hierarchy. The problem with bureaucratic systems was that as they grew, the needs of the system predominated over the needs of the people whose interests they were supposed to represent. The words, "I'm

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