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Book Excerpt: In Action: Designing Training Programs

National Broadcasting Company

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Background

In the late 1980s, because of the changing demographics in the United States and their impact on the workplace, the issue of cultural diversity was beginning to emerge as the organizational issue of the 1990s. It was projected that the increased number of women and minorities in the workplace would exceed that of white males by the year 2000. These changes and globalization would require organizations to respond in some way, but the response of most org

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