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Book Excerpt: Measuring Return on Investment, Vol. 2, edited by Jack J. Phillips

Monday, May 16, 2005

Chapter: "Transforming Supervisors Into Innovative Team Leaders," by Darlene Russ-Eft and Kathleen Hurson

A Consortium of Companies

One Way to Get Bottom-Line Results From Training


American corporations face a new world order in terms of economic, social, and environmental circumstances. That order requires new organizations with new responses. Past activities and responses, such as downsizing, reengineering, and cost-cutting, have limited usefulness. Because market competition rewa

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