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Book Excerpt Preview: Forecasting the ROI of Sales Training

Wachovia Mortgage Corporation

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Background

Wachovia Mortgage Corporation (WMC) is a nationwide mortgage lender that offers a full array of first mortgage and home equity products and services for home purchase and refinance. WMC is the 17th largest retail mortgage lender and 23rd largest combined retail/wholesale mortgage lender in the United States and employs more than 2,300 people nationwide. The company addresses the unique needs of the low-to-moderate, middle market, and wealth-income segme

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