Transformational coaching, according to Thomas Crane, is the requisite skill for today's leaders, managers, supervisors, and entire teams who choose to enhance their personal effectiveness and team performance. The Heart of Coaching: Using Transformational Coaching to Create a High- Performance Culture (2nd Edition) recognizes that in order to be an effective coach, one must take the whole person into account. It places the importance of relationship building over the bottom line. This title takes a humanistic and hollistic approach to coaching, one where the coach and coachee can use information to build an effective and open relationship. The first section of this book discusses the theory and practice behind transformational coaching. It has three phases: