For some people, the thought of building great leaders at the Internal Revenue Service (IRS) might be intimidating. After all, it is the IRS!
Nonetheless, in 1998, a group of leadership developers began to focus on improving customer service and tax-enforcement. These efforts have yielded customer service ratings that have more than doubled. What's more, the IRS has shut down numerous abusive tax shelters.
From Good to Great
Great leaders make a great difference in any organization. This