ATD Links Archive
Issue Map
ATD Links Archive
ATD Links

Building Great Leaders at the IRS

Sunday, May 4, 2003

For some people, the thought of building great leaders at the Internal Revenue Service (IRS) might be intimidating. After all, it is the IRS!

Nonetheless, in 1998, a group of leadership developers began to focus on improving customer service and tax-enforcement. These efforts have yielded customer service ratings that have more than doubled. What's more, the IRS has shut down numerous abusive tax shelters.

From Good to Great


Great leaders make a great difference in any organization. This

To access this content Join ATD or sign in.