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Building Great Leaders at the IRS

For some people, the thought of building great leaders at the Internal Revenue Service (IRS) might be intimidating. After all, it is the IRS!

Nonetheless, in 1998, a group of leadership developers began to focus on improving customer service and tax-enforcement. These efforts have yielded customer service ratings that have more than doubled. What's more, the IRS has shut down numerous abusive tax shelters.

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From Good to Great

Great leaders make a great difference in any organization. This

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