JMA Management Center (JMAM) is a Japanese training consulting company that provides workshops, training solutions, and training-evaluation consulting. Generally, for Level-1 training evaluation, we collect satisfaction data from participants and use it to modify the program to increase satisfaction. However, most Japanese training professionals have only rudimentary instructional design and evaluation skills and generally do not know how to improve a program based on reaction data. Therefore, we developed a three-tiered approach to supplement reaction data with feedback from instructors and observers and add value to the process. Click here to see a chart that shows this approach.