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Creating a Collaborative Group Decision Making Tool

Sunday, January 15, 2006

Decisions in organizations occur at many levels, from the CEO's office to the person closest to serving the customer. Over the past few years, there is an increasing portion of decision-making that takes place closer to the customer being served by the organization. Many times decisions at the customer-level require the cooperation and consensus of a group. Groups at this level of making decisions help to ensure that decisions are made in the most practical and customer-focused way possible.

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