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Curriculum Architecture Design

Saturday, August 28, 2004

My client called with a new opportunity. Her internal client had just come to her with a huge task: overhaul the new hire curriculum for 3500 cal center sales and service agents operating in 30-plus call centers in seven regions in the newly formes company resulting from the "merger" of two telecommunications giants. And start now!

With sales targets of &700 per day being missed by most trainees after 80-plus days in formal training and then several weeks in OJT with an individual

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