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Determining Impact and ROI for Knowledge Management

This case study is an evaluation of business impact and return on investment (ROI) for a knowledge management (KM) system within Global Consulting, Inc. The evaluation used a longitudinal design to measure impact and ROI across time and groups. Results showed a significant positive impact on productivity, based largely on the effect of time savings realized by leveraging a cost-effective KM system across a large population of employees.

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Program Background 

As our global economy has been tr

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