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Did They Get It? And Should You Care?

Performance improvement professionals have become very adept at creating exceptional ways to impart knowledge or develop skills to improve job performance. In the last 10 years or so, many have also become proficient at measuring how successful they are in meeting performance improvement goals.

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Professionals that credibly measure success use the ROI methodology that isolates the business impact from the training event. (Phillips 2003). This methodology has helped a somewhat skeptical learning,

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