Most often in manufacturing training, our customers are in a big hurry. Sometimes it’s because they have postponed training until a gap is so bad that they just can’t continue. Sometimes they are so busy they don’t have time to stop and, as they say, “sharpen the saw.” Regardless of why training often ranks last on the to-do list, the one thing we can all agree upon is that customers want just-in-time delivery. As service providers, we leap into action, being responsive to our customer’s request. Often, however, that leap is in the wrong direction. I have discovered that the simplest requests cause us the most grief because we were sure we understood what a customer was asking for, when in fact we did not.