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Does Not Do Doesn't Equal Does Not Know

An employee who doesn’t do his job doesn’t necessarily lack know-how. There are myriad reasons why employees don’t do what they’re supposed to do, and each reason requires a particular solution. Yet some leaders are quick to assume that training is a one-size solution to fix all underperforming employees.

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Training is an appropriate choice for employees who either don’t know what they need to know or don’t know how to do

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