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Employee Surveys Find Missing Links Between Training and Application

Monday, May 15, 2006

Why isn't my team embracing our new sales process? Why isn't the manager using skills taught in our leadership development program to inspire people to achieve goals? Why don't customer service representatives demonstrate the right soft skills after attending our in-house university programs? These questions are pondered by sales and marketing executives every day. They sent their crew to training, but don't see new skills being applied on the job.

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