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Exercising the 3 Rs: Reflect, Repeat, and Reinforce

Program objectives

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A training program was developed to support the rollout of the latest computer software applications. The objective was to develop instructor-led classroom courseware for Microsoft Windows, Word, Excel, PowerPoint, and Access, as well as Novell GroupWise. The program goal was to develop the employees' software skills and to increase or enhance their existing skills.

The challenge in designing instructor-led computer software skills training for adult learners lies in bot

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