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Hole-in-One Preparation: Golf and Bank Teller Training

Friday, July 4, 2008

At Fort Knox Federal Credit Union, we train tellers how to correctly process deposits, withdrawals, loan payments, and many other financial transactions. In addition, trainees are required to focus on customer needs, not on meeting a quota, and our training sessions stress this.

As I watched my son prepare for a college golf tournament, I noted a number of similarities between golfing and teller training at work. I had seen my son prepare for tournaments on numerous occasions and had noticed hi

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