To manage culture, you need to define where you are and where you want to be, identify key behavioral changes that will support your desired state, and then figure out how to monitor and measure these changes. It’s not easy, but fortunately, there are several resources that can help you accomplish this.
What is culture?
Get two or more people together and you may have trouble coming up with a clear definition of culture. Ken Blanchard and Garry Ridge say culture is “...the assumption