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How to Develop and Utilize Behavioral Interview Questions

Horizon House is a large metropolitan not-for-profit agency providing behavioral health services to its clients. Over the years, we have conducted job analyses of several of our service positions and found that our employees believed teamwork was the most important skill required to satisfactorily perform their jobs. Using a video-based assessment, we tested the teamwork skills of hundreds of newly hired employees, asking them to answer multiple choice questions about what they would do in a ser

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