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HPT and Six Sigma Team Up For Improved Customer Satisfaction (Part 2)

Some of the world's leading companies, such as GE, Dow Chemical, Kodak, and Motorola, have saved millions of dollars and continue to keep their customers satisfied using a Six Sigma quality system. Just as Six Sigma Black/Green Belts do, Human Performance Technology practitioners strive to improve the performance of individuals and their organizations by solving problems relying on data-based, metric-driven, problem-solving techniques.

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This is the second of two ASTD Links articles alignin

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