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Improve Training Value by Focusing on Performance

Sunday, January 16, 2005

"I need a training program on...."

This simple statement often turns into a costly, frustrating, and unsuccessful campaign to achieve a desired performance level. While the rationale for conducting training may seem clear, you are implementing a new system, receiving complaints from clients, not selling enough products, and so forth, most performance deficiencies are due to environmental factors, including vague expectations; insufficient and untimely feedback; limited access to requi

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