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Incorporating CPT Standards and the HPT Model

Saturday, December 4, 2004

While working as an in-house training developer, instructor, and performance consultant for one of the leading automotive companies, I was asked to provide refresher training courses on current business processes as well as training for several newly engineered business processes.

Management had determined that too many employees failed to conform to the organization's established processes. In addition, the company was creating two new workgroups, and they required some process reengineeri

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