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Incorporating CPT Standards and the HPT Model

While working as an in-house training developer, instructor, and performance consultant for one of the leading automotive companies, I was asked to provide refresher training courses on current business processes as well as training for several newly engineered business processes.

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Management had determined that too many employees failed to conform to the organization's established processes. In addition, the company was creating two new workgroups, and they required some process reengineeri

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