Through a monetary conversion of benefits and costs, a return-on-investment (ROI) forecast projected calculations of the anticipated impact of coaching and mentoring to improve data entry processes. The overarching problematic issues involve complex data entry processes performed through a court system's case management system and ambiguous, convoluted expectations and help tools.
Patricia Pulliam Phillips and Holly Burkett (2008) contend in their book, "Data Conversion: Calculating th