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Indirect Conversion of Employee Behavior to Monetary Value

Through a monetary conversion of benefits and costs, a return-on-investment (ROI) forecast projected calculations of the anticipated impact of coaching and mentoring to improve data entry processes. The overarching problematic issues involve complex data entry processes performed through a court system's case management system and ambiguous, convoluted expectations and help tools.

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Patricia Pulliam Phillips and Holly Burkett (2008) contend in their book, "Data Conversion: Calculating th

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