You've had it. You've been leaving voicemails and emails for your customer about decisions you need made that are holding up your delivery of her project. You've even tried to catch her in the hall to no avail. Today, you are copied on an email from this customer to her executive sponsor explaining that the project is slipping because you are behind on your deliverable.
What would you do? Think quickly about the first three actions you would take. Here are some common actions: