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Know Your Destination Before Departure

Sunday, May 14, 2006

One of the biggest challenges in conducting impact studies of performance-improvement programs is that the organization is not clear on exactly what they hope will change. It is not surprising that programs often provide little impact when it has no objective. An organization that is developing programs must determine what its goals are and state them in clear, measurable terms. The following are the three types of program objectives for performance-improvement programs:

  • Define how the program
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