An excerpt from The Business Case for E-learning (Cisco Press, 2004).
In the course of writing The Business Case for E-learning, we reviewed approaches to e-learning that had been adopted by a number of companies. We were especially intrigued with the use of simulations and assessment at Toyota for the development of soft skills among its employees. In addition to making it just-in-time, Toyota has made e-learning hands-on and cost-effective. Boosting productivity among Toyota employees appea