The information technology environment is experiencing a talent crisis, and the actions needed to combat it fall into the OD consulting camp. A president of a 1.3 billion IT provider describes the situation as follows: "IT managers ask for a Ferrari, and then the IT specialists build and send back a beast of burden." She's describing the disconnect that often occurs between the performance requirements developed at the beginning of an IT project (through discussions and business process analysis with the client) and what comes out at the other end--the resulting system delivered to the client. Even if there is a common vision at the beginning, it tends to morph as it moves through enterprise architecture, software, hardware, and implementation.