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Lessons Learned from the Field: How To Manage Change

The term Change Management brings in more than 10,000 hits on Amazon.com, an informational overload. But there is no need to feel overwhelmed. This short article will focus on lessons learned in managing change projects from the front lines of government, businesses, universities, and non-profits. Simply stated, the "rules" are as follows:

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  1. Ensure buy-in up front.
  2. Communicate in multiple ways with multiple tools.
  3. Train, or don't train, if not necessary.
  4. Expect the Unexpected.
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