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Making the OD and Metrics Connection

Sophisticated human resource systems offer modules with standard personnel metrics, including formulas such as cost of hire and time to fill.

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Metrics specific to OD, however, must address areas such as organizational effectiveness, quality improvements, and productivity. This is not to say that as an OD professional, you should ignore traditional measurements such as customer retention, profit, or shareholder return. It is your duty to go beyond these macro-level measurements. And while the HR

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