In today's world of Waste Management, Arthur Anderson, Enron, Martha Stewart, and now the NewYork Stock Exchange, we've witnessed an environment full of scandals, economic uncertainty, layoffs, and downsizing. While it seems counter-intuitive to those of us in the industry who recognize the value of guiding employees through training, all too often, management brings the training-and-development group to the chopping block first. This very philosophy makes it more important than ever before to make sure sound measurement plays an intrinsic role in every aspect of ourdaily work.