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1.800.628.2783
1.800.628.2783
March 2013
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March 2013
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Managing and Improving Through Measurement

What doesn’t get measured doesn’t get done, or at least doesn’t get done well. The serious and responsible practice of performance improvement requires the use of data to diagnose performance gaps. It is equally important to track those gaps over time, both through periodic needs assessments as well as evaluations. 

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Without accurate and timely performance feedback—provided by ongoing measurement and tracking of performance indicators—it becomes nearly impossibl

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