Measuring and evaluating the success and results of your change initiative are vital. Knowing what data to look for and how to interpret it are keys to knowing whether you are on the path to success or failure.
Often, organizations decide upon a set of measures for their change initiative that have no relation to true performance. These measures focus on activity rather than productivity. An example would be interviewing 50 stakeholders to understand what they hope to see as a result of the cha