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November 2020
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November 2020
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Model Behavior to Improve Learning Experience

Years ago, I had the opportunity to lead the evolution of a corporate training university from face-to-face classes to online classes. During this transition, members of my team expressed concern that face-to-face facilitation experience had not prepared them to engage learners online. Together, we researched and selected a sharply marketed online workshop that promised “facilitation techniques and activities to engage online learners.” We selected two facilitators from our team to a

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