Since the current economic crisis began, we have seen many IT workers and end-users lose their jobs. Organizations re-structure, outsource, and are expected to accomplish their business goals with less resources. The unfortunate reality is that we are in the midst of a jobless recovery and those jobs may take a very long time to return, if ever.
One important factor in whether or not a company prospers, in spite of a decline in resources, is its ability to leverage productivity-increasing techn