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New York Community Bank Improves Onboarding

Thursday, September 7, 2017

The recent ATD Research study, Onboard, Engage, and Develop: How Organizations Improve Effectiveness, offers an inside look at how New York Community Bank (NYCB) improved its new hire onboarding.

The Situation

In 2014, Claudette Nunez, director of employee development and training at New York Community Bank, and her team decided to focus on improving onboarding. With a growing business comprising 226 branch offices spanning five states, NYCB needed to more efficiently prepare its new employees

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