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New York Community Bank Improves Onboarding

The recent ATD Research study, Onboard, Engage, and Develop: How Organizations Improve Effectiveness, offers an inside look at how New York Community Bank (NYCB) improved its new hire onboarding.

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The Situation

In 2014, Claudette Nunez, director of employee development and training at New York Community Bank, and her team decided to focus on improving onboarding. With a growing business comprising 226 branch offices spanning five states, NYCB needed to more efficiently prepare its new employees

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