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Putting Employees First: A Leadership Strategy That Works

Any business in the world will only be as successful as it is in meeting the needs of its customers. The trick for leaders is to know how best to do that, and who really does it. The simple truth, of course, is employees make the difference, and only those companies who first meet the needs of their employees will truly excel in meeting the needs of their customers.

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In our organization, The Poudre Valley Health System (PVHS) in Fort Collins, Colorado, our customers are the patients we serve. We

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