Measurement
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Re-Engineering L&D’s DNA for Measuring Impact

My career in training started in the late 1990s at a small community bank on the far south side of Chicago. We weren’t called learning and development, talent development, or learning and performance back then. We were training with a capital “T,” and measuring for impact was not in our DNA.

I remember beautiful, glossy training catalogues, training calendars hung on walls, three-ring binders for classroom training with hundreds of pages, and computer-based training on discs. I

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