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Skills to Train Across Cultures

Consider the following case: A European company sells a new telephone system to an Asian client with the condition that they will provide one day of on-site training for the equipment. The instructor arrives the night before the training and the next day reviews the user's manual with the attentive and respectful technicians. At the end of the day, the instructor asks if there are any questions or concerns about the product and is met with no response. To be safe, the instructor asks each st

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