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Sticking to the Agreement Is Critical

Because the agreement is the culmination of the contact phase, it is tempting to gloss over finalizing the agreement. This is especially true when consultant and client know each other and have worked together before. Nevertheless, many internal consultants who were interviewed for this book cautioned against this oversight. Each project brings different issues, roles, and expectations. You may discover that even with a contract or agreement, some clients may be unwilling to address issues that

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