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Swinging the Pendulum: The Art of Shifting From Presenter to Facilitator

Consider for a moment that we in training and development have jobs mainly because organizations call for new skill acquisition or change. Sometimes, employees find this threatening, and when people feel threatened, they can exhibit all sorts of difficult behaviors—silence, apathy, passive aggression, cynicism, and sometimes outright protest.

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The best trainers know that even a small trace of resistance or antagonism in an audience can turn toxic if learners aren’t willing to engage

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