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The Art of Customer Service

"Customer service" is a commonly used phrase that, unfortunately, has come to mean almost nothing. At its heart, though, the phrase conveys the essentials of great interactions. Let's analyze it.

Customer: most commonly defined as one who pays for goods or services.

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Service: the act of support or assistance to another.

People most often think of a customer as someone from outside their organization, or another organization entirely. This is true, but let's add often overlook

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