ATD Links Archive
Issue Map
ATD Links Archive
ATD Links

The Art of Customer Service

Thursday, June 4, 2009

"Customer service" is a commonly used phrase that, unfortunately, has come to mean almost nothing. At its heart, though, the phrase conveys the essentials of great interactions. Let's analyze it.

Customer: most commonly defined as one who pays for goods or services.

Service: the act of support or assistance to another.


People most often think of a customer as someone from outside their organization, or another organization entirely. This is true, but let's add often overlook

To access this content Join ATD or sign in.