Learning experts Michael Bland and Damon Hearne of Bank of America share a common passion--developing people. In this interview, Bland and Hearne draw from several decades of experience to examine the critical issues involved in managing a training function in a Fortune 100 company, including
- learning as a business
- structure, consistency, and discipline
- emerging trends.
George Hall (GH): You have commented in the past that learning is a business. What do you mean by t