Feeling misunderstood is a universal human experience. Being misunderstood is bad when it happens in our personal life, but it can be career threatening when it happens in a professional setting. The impact of misunderstandings can be huge for individuals, teams, and the organization as a whole.
When an individual feels misunderstood, immediate defensive reactions occur. Hurt, anger, and frustration manifest in a variety of ways - all of them nonproductive. Moreover, employees often shut down,