The field of training and development is at a crossroads. On one hand, employees can now access most educational information instantaneously and at no cost. Go to Google and type in How to raise penguins. Youll find more information about raising penguins than you ever had questions about. On the other hand, as Baby Boomers retire en masse and we face the ever-widening talent gap for senior leadership, we face demands that a simple web search cannot answer. This means training departments have both the need and the opportunity to take on a highly strategic role in shaping the future of their organizations.