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The Grapes of Wrath

In recent visits to two Santa Barbara wineries, we experienced varied but interesting interactions attributable (or not) to learning and development. In both instances, we were customers—but unfortunately for both businesses, we are also learning practitioners. 

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Naturally, these wineries depend highly on customer discretionary income. This means that the clientele have choices on where and how to spend their money. They can choose a to visit and spend money at a winery or choose a v

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