Fill a room full with training and development professionals, mention the word design, and expect a heated discussion with views all over the map--from hardcore Skinner behaviorists trying to condition every response to designers who advocate creating structured chaos, something akin to letting the inmates run the asylum. (Very vogue these days but I'm not sure what it means. More on this later.) So do you find the idea of architecting people's learning experiences an exciting prospect?
The Questions That Keep Me Up at Night