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The Three Rs

The most basic skill gaps go straight back to the three Rs—reading, writing, and arithmetic. I first encountered these gaps back in the 90s when implementing statistics-based tools on the manufacturing production floor. A few employees pushed back when asked to record data on charts or check sheets. It didn’t make sense. Most often these were senior employees considered good at their jobs. It wasn’t until my team took a closer look and uncovered a secret…these employees

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